Privacy Policy

Luxuria (“we”, “our”, “us”) is a clothing brand based in Vadodara, Gujarat, committed to offering premium apparel and accessories to our customers. We value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with us in any way.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

When you purchase or register on our website, you may be asked to provide:

• Full Name

• Email Address

• Phone Number

• Shipping & Billing Address

B. Non-Personal Information

Automatically collected data may include:

• Browser type & version

• Device information

• IP address

• Pages visited

• Cookies & tracking data

• Time spent on pages

C. Additional Information

• Feedback, reviews, or inquiries submitted

• Social media interactions, if applicable

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver orders

• To communicate updates regarding orders, offers, or queries

• To improve website performance and customer experience

• To enhance our products, services, and marketing strategies

• To manage customer support

• To comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

We use cookies to:

• Provide a seamless browsing experience

• Analyze website traffic

• Remember your preferences

• Track performance and marketing conversions

You may disable cookies through your browser settings, but some features of our website may not function as expected.

4. Sharing & Disclosure of Information

Luxuria does not sell or trade your personal information.
We may share your information only with:

A. Trusted Third Parties

• Payment gateways (for secure transactions)

• Shipping & logistics partners

• Marketing and analytics service providers

• Website hosting and IT service providers

B. Legal Obligations

We may disclose information if required by:

• Law enforcement

• Government authorities

• Court orders

5. Data Security

We implement industry-standard security measures to protect your data from:

• Theft

• Unauthorised access

• Alteration

• Disclosure

Although we strive to safeguard your information, no method of data transmission online is 100% secure.

6. Your Rights

Depending on your region, you may have the following rights:

• Access to your personal data

• Request correction or deletion

• Withdraw consent

• Request limitation of processing

• Opt-out of marketing emails at any time

For any request, contact us at the email provided below.

7. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices of these third-party sites.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age.
We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Luxuria reserves the right to update or modify this Privacy Policy at any time.
Any significant changes will be posted on this page with an updated effective date.

10. Refund Policy

• • Online Payment (UPI/Card/Net Banking): Refund to original payment method within 10-15 working days.

• • Cash on Delivery Orders: Refund via bank transfer or store credit within 10-15 working days after approval.

     Non-Refundable Charges

• • Shipping fees

• • COD charges

• • Reverse pickup charges (if applicable)

11. Exchange Policy

• • Size exchange

• • Replacement for defective or damaged product

• • Exchange for same model/product only

12.Data Retention Policy We retain personal data only for as long as necessary to fulfill the purposes for which it is collected and to comply with applicable legal, tax, accounting, and regulatory requirements. Account and profile information is retained while the user account remains active and is deleted or anonymized upon request, unless retention is required by law. Order, invoice, and transaction records are retained for up to 7 years to meet statutory obligations. We do not store sensitive payment information such as card numbers or CVV details; payment data is securely handled by authorized payment gateway providers in accordance with their policies. Customer support communications are retained for up to 3 years, marketing data is retained until the user withdraws consent or unsubscribes, and website analytics or log data (including cookies and IP addresses) is retained for up to 24 months, unless longer retention is required for security, fraud prevention, or legal compliance. Upon expiry of the applicable retention period, data is securely deleted or anonymized

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Contact Us

For any questions or concerns related to this Privacy Policy, please contact:

Luxuria – A Clothing Brand
Vadodara, Gujarat, India Email: admin@luxeria.in